• Requests61
• Still open5
• Typical time to acknowledgeUnder 1 hourMedian of 31 acknowledged
• Typical time to close19 hoursMedian of 56 closed · 1 in 10 over 8.4 days

Requests by month

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See as a table

Month	Requests
Oct 2026	4
Sep 2026	4
Aug 2026	6
Jul 2026	12
Jun 2026	9
May 2026	5
Apr 2026	2
Mar 2026	7
Feb 2026	3
Jan 2026	3
Dec 2025	1
Nov 2025	4

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By ward

• Ward 1 6
• Ward 2 7
• Ward 3 11
• Ward 4 12
• Ward 5 12
• Ward 6 6
• Ward 7 3
• Ward 8 2
• Outside 2

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Longest-open Manhole Cover or Utility Cap requests

1. 83-85 Pierce Street (opens in new tab)Ward 5 · Open since August 9, 2020
2. 53 Lowell Street (opens in new tab)Ward 1 · Open since March 9, 2021
3. 620 Lynn Street (opens in new tab)Ward 8 · Open since April 28, 2021
4. Eastern Ave (opens in new tab)Ward 7 · Open since February 18, 2022
5. Florence St (opens in new tab)Ward 4 · Open since November 5, 2023
6. 775 Eastern Avenue (opens in new tab)Ward 7 · Open since May 15, 2025
7. 43 Franklin Street (opens in new tab)Ward 5 · Open since July 26, 2025
8. 759 Highland Ave (opens in new tab)Ward 3 · Open since October 6, 2025
9. 33 Clifton St (opens in new tab)Ward 4 · Open since March 3, 2026
10. 280-298 Canal St (opens in new tab)Ward 1 · Open since July 13, 2026

How these numbers are calculated.