Ward 5

311 requests placed in Ward 5 over the past 12 months. Population 8,266 (2020 census).

Requests1,554188 per 1,000 residents
Still open251
Typical time to acknowledge3 hoursMedian of 154 acknowledged
Typical time to close15 hoursMedian of 1,303 closed

Requests by month

See as a table

Month	Requests
Oct 2026	50
Sep 2026	94
Aug 2026	109
Jul 2026	133
Jun 2026	133
May 2026	111
Apr 2026	81
Mar 2026	128
Feb 2026	269
Jan 2026	248
Dec 2025	92
Nov 2025	77

Link to this

By category

Category	Requests	Still open	Typical close
Trash - Missed Pickup	294	0	4 hours
Snow/Ice on Streets	240	4	14 hours
Trash - Illegal Dumping or Abandoned Property	171	2	14 hours
Snow/Ice on Sidewalks	163	95	4.9 days
Tree - All Other	100	28	20 hours
Animal - Dead Animal	73	0	4 hours
Trash - Litter or Hazardous Material	73	0	7 hours
Other	68	24	34 hours
Overgrowth	57	11	5.1 days
Pothole	47	0	1.9 days
Parking	36	0	9 hours
Traffic Signals and Paint/Markings	27	10	20 hours
Street Light	26	5	8.0 days
Tree - New Tree Request	25	22	–
Sidewalk or Curb Repair	24	16	26 days
Animal - Pets or Wildlife	18	12	3.2 days
Water - Sewer/Catch Basin/Flooding	13	1	19 days
Wire(s) Down	13	1	6.0 days
Manhole Cover or Utility Cap	12	0	16 hours
Street Sweeping	11	3	Under 1 hour
Trash - Missing/Lost/Stolen Cart	9	0	12 hours
Noise/ Business and Construction activity- IF THIS IS AN EMERGENCY, PLEASE CALL 911. PLEASE NOTE: SeeClickFix is NOT monitored 24 hours a day or on the weekends. This request may be received well after the issue has occurred.	8	6	–
Animal - Lost or Missing Pet	7	5	–
Cemetery	6	1	Under 1 hour
Fire - Other NON Emergency Requests	5	1	–
Water - Leak	5	0	8 hours
Public Park	4	0	–
Tree- Stump Removal Request	4	2	–
Illegal Sign	3	0	–
Parking - (Enforcement, Meters & Abandoned Vehicles)	3	0	–
Public Schools, Buildings or Property	2	1	–
Water - Discolored, Pressure, Turn-Off/On	2	0	–
General Questions (INTERNAL)	1	0	–
Problem Property	1	0	–
Roadwork and Construction	1	0	–
Trash/Recycle Cart - Repair/Replace	1	0	–
Water - Lead Service Inspection	1	1	–

– fewer than 5 requests, too few for a typical time.

Longest-open requests in Ward 5

Problem Property (opens in new tab)1–99 Lanark Road · Open since December 19, 2016
Problem Property (opens in new tab)400–499 Broadway · Open since July 27, 2018
Other (opens in new tab)70 Bryant Street · Open since August 15, 2018
Other (opens in new tab)108 Sylvan Street · Open since September 24, 2018
Other (opens in new tab)577 Salem St · Open since October 14, 2018
Traffic (Safety and Speeding) (opens in new tab)Malden MA · Open since January 24, 2019
Traffic (Safety and Speeding) (opens in new tab)Main St · Open since January 24, 2019
Other (opens in new tab)Starbird St · Open since April 9, 2019
Traffic (Safety and Speeding) (opens in new tab)Floral Ave · Open since July 21, 2019
Roadwork and Construction (opens in new tab)Poplar St · Open since August 24, 2019

Wards use the 2022 boundaries from MassGIS. Differences between wards reflect how often residents report problems as well as how the city responds. Methodology.